Does migrating to Shopify mean my customers have to create new accounts?
I have thousands of customers with saved addresses and order history. Will they lose all that when I move?
— Subscription box owner
No — customer records, saved addresses, and order history transfer across in a proper migration. Passwords can't be moved (they're hashed on the old platform), so at cutover customers get a one-click password-reset email and they're back in immediately with everything intact.
Order history typically comes over for the last 24 months by default, longer on request. Loyalty points and active subscriptions are a separate step — they depend on the apps involved (Recharge, Smile, LoyaltyLion each export differently) and we map those during the migration rather than assuming they auto-transfer.
The one thing to plan for is timing the reset email so it doesn't surprise people — we usually send it right at cutover with a short heads-up so support tickets stay near zero.
Answered by Ashraful · Shopify Select Partner · May 15, 2026
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